Frequently Asked Questions | AltruPay

Frequently Asked Questions

Here are some of the most common questions we are asked.

If you have a question that is not answered in this FAQ, please contact us and we will be happy to help!

Are there any upfront fees to apply for a merchant account?

Never! Other merchant account providers may charge application or setup fees, but AltruPay never charges upfront fees to open a merchant account.

How long does approval take?

We can typically approve most merchant accounts same-day. However, the approval process may take longer, depending on a variety of factors such as your business’ industry or unique needs. Our experienced staff is here to get to know you and learn about your individual business, so that we can provide you with options that are custom-tailored to your needs. Our goal is to give you a range of options to get you approved and up and running as quickly as possible.

What types of businesses do you work with?

We provide merchant accounts and payments solutions for every type of merchant, regardless of industry or risk classification. At AltruPay we serve businesses both big and small, as well as businesses in industries considered “hard to place” or high risk. We take pride in offering every type of client a cost-competitive solution that you can rely on.

What types of merchant accounts do you offer?

At AltruPay, we provide a range of payment and processing solutions that are cost-competitive, reliable, and backed by a team that values integrity and service. We believe that there’s no “one size fits all” solution, and depending on your business’ need, can offer any of the following:

  • Retail merchant account
  • Mobile merchant account
  • Virtual terminal
  • eCommerce credit card processing

Every business is different, so once learn about your individual business, we’ll provide you with options that are custom-tailored to your needs, so you can choose the option that’s right for you.